1. What is a Portable Oxygen Concentrator (POC)?
A POC is a portable medical device that separates oxygen from other gases in ambient air and dispenses the concentrated oxygen to the user. POCs do not contain compressed oxygen and therefore, are safe for use on board aircraft and with other modes of travel.
2. How does the POC operate?
The POC will operate from a wall outlet (AC Power), an automobile charger (DC Power), or by running off the rechargeable batteries. Please refer to the Quick Start User Guide and/User Manual for more information on how to operate the POC.
3. What setting do I use the POC on?
The POC may be able to operate on pulse mode or continuous mode. In pulse mode, the device will deliver a pulse of oxygen at the beginning of each time you inhale. In continuous flow mode, the device will provide a continuous flow of oxygen, but will consume more power and have a shorter battery life. Select the flow rate that is prescribed by your physician.
4. What happens if I break the POC?
If returned equipment appears broken due to misuse, you may be responsible for a minimum charge of $100.00 up to a maximum charge of $2,500.00 for the inspection, testing and repairs that are required to return the POC into service, unless it is covered by terms of insurance that you may choose to obtain. If the equipment or part cannot be repaired and the insurance has not been obtained, you will be notified and will be responsible for the designated replacement cost of the equipment or part.
5. What does the optional insurance cover
The insurance coverage includes damage resulting from normal use and/or accidental damage not due to abuse or improper operation. You will have the option to purchase insurance for $40.00 for the entire trip. Insurance does not cover lost or stolen equipment. If the portable oxygen concentrator or a part is missing or stolen, you will be responsible for the replacement cost of the equipment or part missing.
6. Will my medical insurance cover the rental of the POC and additional services?
Medical Insurance companies generally do not cover travel associated oxygen costs. We also do not bill any medical insurance companies, including Medicare and Medicaid. Although we are unable to bill medical insurance companies, we can provide you with a receipt which you can try submitting to your medical insurance company for reimbursement.
7. What happens if I need to cancel my reservation?
If you cancel your reservation prior to shipment, we will refund your payment in full. If you cancel after the POC has already been shipped, full charges still apply. Make sure to contact us at 248-622-5890 as soon as possible if you need to cancel your order to reduce the chance of the unit already being shipped.
8. What kind of cannula do I need to use?
We will include the recommended cannula for use with the device that you will be provided with in your shipment.
9. Can I bring the POC on an airplane?
Yes, the POC can be carried on board aircraft. All of our POCs have met the FAA acceptance criteria for use on board aircraft. The label on the device with the following statement in red lettering: “The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft,” is the indication for passengers and aircraft operators that this POC meets all the FAA acceptance criteria. If the device does not have this label, it is still FAA approved and it is listed on the FAA’s list of previously approved POCs.
10. How long does it take to charge the battery?
See the Quick Start Guide or User Manual for specific battery charging times for your provided POC. Times will be shorter for a partially charged battery. Battery charging times will be longer if charging the battery while in use.
11. Will I need extra batteries?
For air travel, if you are planning to use the POC during flight, it is required to carry enough fully charged batteries to operate the POC for at least 150% of the expected maximum travel time duration, allowing time for any possible delays. When using the device on a higher setting, or on continuous mode, the device will consume more power and have a shorter battery life. See the back side of the Travel Quick Start Guide for the Battery Guide or User Manual for specific battery life for your provided POC. Give us a call at 248-622-5890 and we would be happy to help you calculate the amount of batteries you will need for your trip.
12. What happens if the POC stops working while I am traveling?
We want you to travel safely. During the duration of your trip Oxus Travel is ready to assist you with 24-Hour Technical Support in case your POC is not properly functioning. The majority of malfunctions that may occur can be fixed by utilizing our troubleshooting guide (included in the packet we ship you and also located on our website at travel.oxusamerica.com on the Support Page). If the unit will require a replacement, you can call our main line at 248-622-5890 or after hours at our 24-Hour Technical Support at 248-729-1567, and we will ship you a replacement unit at no charge to you. It is still important to have a backup plan. Finally, oxygen delivery from a local source may be required. It is important to carry a written prescription with you while traveling.
13. How do I return the POC back to you?
It is your responsibility to ship the equipment back to us in the same container you received it in. We will include a UPS or FedEx Return Label and Packaging Instructions for you to use to return the equipment back to us. To return the POC and accessories, please repackage the equipment and drop it off at your local UPS or FedEx store with the return label. There will be an additional charge from UPS or FedEx for package pick up from your home.
14. When do I need to return the POC?
The equipment will need to be returned to Oxus immediately upon your return from traveling. Re-package the POC and take it to the nearest UPS store. You may be responsible for a weekly rental rate if the equipment is not returned in 3 business days.